Resources & Support

Have you ever had a question and either didn't know where to find the answer or were too afraid to ask? If so, you've come to the right place.

As the name would suggest, this section is a compilation of answers to the questions our clients commonly ask. Here you'll find answers to common questions our clients ask. Just start by following one of the links below.

1. What if I need business forms, big color prints, or labels?
2. How long does it take for you to complete my order?
3. What if our business needs warehousing and fulfillment services
4. What electronic file formats do you accept?
5. What is a "proof"?
6. Why do I need to look at a proof if I've already given you everything I need to have done?
7. Do I still need to approve a proof if I bring my work in on disk?
8. How do I go about getting an estimate from you?
9. What credit cards do you accept for Payment?

1. What if I need business forms, big color prints, or labels?
   Provide us with your ideas and the information for the expected use of the business forms, color print or labels and our team will provide an estimate of the project cost. Then we'll be ready to work with our trusted manufactures to produce the custom designed products you need.
   
   
2. How long does it take for you to complete my order?
   It depends on the type of work we're doing for you. Digital print work can be done in 5 to 7 days. Custom designed business forms or custom file folders can take several weeks to produce.
   
   
3. What if our business needs warehousing and fulfillment services
   Our network of manufacturer warehouses and distribution centers add a powerful option to your print buying. We can print your materials, store them in our warehouse and feed them to you and your locations at your request or at preset intervals. That way, you achieve the cost savings of printing all your materials at once. Yet, you can roll them out in limited quantities that follow your schedule. And, you won't even have to worry about storing them yourself.
   
   
   
   
4. What electronic file formats do you accept?
   For standard documents, our standard formats are PDF (portable document format), Quark Xpress, Adobe Illustrator Adobe PageMaker, Adobe InDesign, Microsoft Publisher and Corel Draw.
   
   For mail lists, our standard file formats are dBase, Microsoft Access, Microsoft Excel and ASCII.
   
   
5. What is a "proof"?
   A proof is a way of ensuring that we have set your type accurately and that everything is positioned according to your requirements. Typically, we will produce a proof which will be sent to you via email or printed on paper which can be viewed at our location or delivered to you in person.
   
   On multiple color jobs, we can produce a color proof on our color output device to show how the different colors will appear.
   
   
6. Why do I need to look at a proof if I've already given you everything I need to have done?
   We employ human beings to produce your work and, last time we checked, humans are not perfect. Your approval on the final proof is assurance that you have looked over every aspect of our work and approve it as accurate. It benefits everyone if errors are caught in the proofing process rather than after the job is completed and delivered.
   
   
7. Do I still need to approve a proof if I bring my work in on disk?
   Yes, please. Computer systems differ radically from one another. What looks right to you on your monitor and coming from your printer may give you a real surprise when output on a different system. If a project is worth doing, then it is also worth taking the little extra time needed to ensure you get what you want.
   
   
   
8. How do I go about getting an estimate from you?
   Glad you asked! You can use our online estimate request form; send an e-mail; FAX; or call us. We may ask a few questions to be sure we understand exactly what you want done, and we'll also ask how you would like to receive your estimate (e-mail, FAX, return phone call).
   
   We also may ask you a few questions about timing -- when do you need the quotation and whether the project is "live" or still in planning stages. This helps us schedule our followup with you.
   
   
   
9. What credit cards do you accept for Payment?
   We accept MasterCard, Visa and American Express.